FAQs Page

Frequently asked questions

I have not received my purchase confirmation

Once you make a purchase, we will promptly send a confirmation email to the address you provided. Please check your Spam or Junk folder in case the email ends up there. If you still don’t see it, please reach out to us through any of our customer service channels and provide your full name and contact phone number so we can review the issue together.

Why does the confirmation arrive in the spam, junk or other folder?

To ensure your email security, it’s likely that unfamiliar emails will be directed to your referral folders while emails from your frequent contacts will go to your main inbox. To ensure you receive our responses, you can either add us as a contact or keep an eye on your main inbox.

I have received my order number, now what do I do?

Once you have received your order number, kindly wait for an email from us that will contain your tracking number. Please note that the tracking number is automatically generated, however, the email system may not update right away. If you don’t receive the email immediately, we kindly ask that you check again within the next 5 working days.

Why haven't I received my order?

Once we’ve verified your order number and tracking number, it indicates that your order is currently being processed and we are adhering to the set deadlines.

If, however, we have exceeded the allotted timeframe, kindly inform us of your concerns regarding your order # by emailing us at support@fraganzzaaroma.com.

I received my tracking number but no information appears or it appears as non-existent or lost

Based on point 3, you were provided with a tracking number that was automatically generated. It may not be updated on the official platform, but we can provide search platforms to help you track its movement. We suggest beginning tracking on the next business day.