Shipping Policy Page

SHIPPING POLICY

At Fraganzza Aroma, we work hard to process and ship your order as quickly as possible while ensuring every package is prepared with care and quality control.
If you have any questions about shipping or delivery, please contact us at:
support@fraganzzaaroma.com

ORDER PROCESSING TIME
Orders are typically processed the same business day or within 1–2 business days after purchase.

Orders placed on weekends or holidays will be processed on the next business day.

During high-volume periods (such as promotions, holidays, or special sales events), processing times may take slightly longer.

SHIPPING TIME (ESTIMATED)

Shipping times vary depending on your location and the carrier.

Estimated delivery time (average): 4–6 business days (most orders)

In some cases, delivery may take longer due to:

Carrier delays
Weather conditions
Seasonal demand (Black Friday, Cyber Monday, Christmas, etc.)
Customs clearance (international orders)

SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will receive a confirmation email with your tracking number.
All shipments include tracking to help you monitor delivery status.

SHIPPING DESTINATIONS

We ship:

Nationwide (United States)
Internationally (selected countries)

International shipping availability and delivery speed may vary depending on the destination.

IMPORTANT: SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing the correct shipping address at checkout.
Please double-check your:

Street address
Apartment or unit number
Zip code
City and state

If an incorrect or incomplete address is provided and the package is returned, delayed, or lost, Fraganzza Aroma may not be able to offer a refund.

ADDRESS CHANGES / ORDER CHANGES

If you need to update your shipping address, please contact us immediately at:
support@fraganzzaaroma.com
Once an order has been processed or shipped, we may not be able to change the delivery address.
Shipping carriers manage deliveries independently, and changes after shipment may need to be requested directly through the carrier.

UNDELIVERED / UNCLAIMED PACKAGES

If a carrier is unable to deliver your package (for example, due to an incorrect address or failed delivery attempts), the shipment may be held at a local carrier facility for pickup.
If the package is not claimed within the carrier’s holding time, it may be returned to the sender. In such cases:

Refunds are not guaranteed
Reshipping fees may apply

LOST PACKAGES

If your package shows no delivery updates or appears lost, please contact us at:
support@fraganzzaaroma.com
We will assist you in investigating the shipment with the carrier.
A package may be considered lost after:

15 business days (domestic orders)
30 business days (international orders)

Once confirmed as lost, we will offer a resolution based on the situation (replacement or refund, when applicable).

SHIPPING INSURANCE

Most shipments include shipping protection and tracking.
If a package is confirmed as lost or damaged in transit, we will assist you through the proper claim process.

INTERNATIONAL ORDERS (CUSTOMS, DUTIES & TAXES)

International shipments may be subject to:

Import taxes
Customs duties
Brokerage fees
Local delivery charges

These fees are not controlled by Fraganzza Aroma and are the responsibility of the customer.
Fraganzza Aroma is not responsible for delays caused by customs processing.

RETURNS & SHIPPING COSTS

For return requests, return shipping costs are typically the responsibility of the customer unless the return is approved due to a damaged or incorrect item.
Please refer to our Return Policy for full details.

CONTACT

For any shipping-related questions, please reach out to us:
support@fraganzzaaroma.com