If you’re unhappy with your purchase and want to return an item, please contact us at [email protected] and include your order number and reason for the return. It’s important to initiate the return process within 30 days of delivery, as we won’t be able to accept returns after this period. 

Our customer service team will evaluate your return request and provide further instructions if it is approved. When returning an item, please ensure that it is in its original packaging, including any accessories, manuals and documentation. The item must be unused and in the same condition in which we shipped it to you. Please note that we will not accept stained, bent, broken sealed or torn plastic sheet products. If the product that you send back to us is not in acceptable condition, we may choose not to return or exchange it. Customized products cannot be refunded or exchanged.

Please note that some items are non-refundable, including products purchased through third-party retailers, incorrect products purchased, and products damaged due to customer mishandling. We reserve the right to refuse any return.

IMPORTANT:

Returns of essential oils or fragrances with a broken security seal or that have been used will not be accepted.