Privacy Policy Page

PRIVACY POLICY

At Fraganzza Aroma, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from our website.
If you have any questions, please contact us at:
support@fraganzzaaroma.com

WHAT INFORMATION DO WE COLLECT?

When you purchase something from our store, we collect the personal information you provide, such as:

Full name
Billing address
Shipping address
Email address
Phone number (if provided)
Payment details (processed securely through third-party payment providers)

When you browse our store, we may automatically collect certain information such as:

Your device type and browser
Your IP address
Pages you visit and actions you take on our site
Location data (approximate)
Cookies and similar tracking technologies

HOW DO WE USE YOUR INFORMATION?

We use your information to:

Process and fulfill your orders
Communicate with you about your order (confirmations, shipping, updates)
Provide customer support
Process returns, exchanges, or warranty requests
Prevent fraud and improve website security
Improve our products, services, and user experience
Provide marketing communications (only when allowed by law or with your consent

EMAIL MARKETING (IF APPLICABLE)

If you opt in, we may send you emails about:

New product launches¿
Promotions and offers
Order updates and company news

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at support@fraganzzaaroma.com.

TEXT MARKETING & NOTIFICATIONS (SMS)

By entering your phone number at checkout, subscribing through our website, or opting in through a keyword, you agree to receive text messages from Fraganzza Aroma, which may include:

Order updates (including delivery notifications)
Abandoned cart reminders
Promotional offers and marketing messages

Text marketing messages will not exceed 5 messages per month.
Consent is not a condition of purchase.
To unsubscribe, reply STOP to any text message.
For help, reply HELP or contact us at support@fraganzzaaroma.com.
Standard message and data rates may apply depending on your mobile carrier.

CONSENT

HOW DO WE OBTAIN YOUR CONSENT?

When you provide personal information to complete a transaction (order, payment, shipping, or return), we assume you consent to the collection and use of your information for that specific purpose.
If we request your information for a secondary purpose, such as marketing, we will ask for your explicit consent when required.

HOW CAN YOUR WITHDRAW YOUR CONSENT?

If you change your mind, you may withdraw consent at any time by contacting us at:
support@fraganzzaaroma.com

SHARING YOUR INFORMATION

We may share your personal information with trusted third parties only when necessary to operate our business, such as:

Shopify (our e-commerce platform provider)
Payment processors (to securely process transactions)
Shipping carriers (to deliver your order)
Marketing platforms (only when applicable and permitted)
Analytics providers (to improve our website and user experience)

We may also disclose your information if required by law or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services.
Your data is stored through Shopify’s data storage, databases, and general Shopify application. Your data is stored on secure servers protected by firewalls.

PAYMENTS

If you choose a direct payment gateway to complete your purchase, Shopify (or its payment processors) securely processes your payment information.
Payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is stored only as long as necessary to complete your purchase and is then deleted or handled according to the payment provider’s security standards.
For more information, you may review Shopify’s Terms and Privacy documentation.

THIRD-PARTY SERVICES & LINKS

Some third-party providers used by Fraganzza Aroma have their own privacy policies. We recommend that you review their privacy policies to understand how your information is handled.
When you click links on our website, you may be redirected to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to read their policies.

SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
All sensitive payment information is encrypted using SSL (Secure Socket Layer) technology and processed through secure PCI-compliant payment providers.
However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

COOKIES

We use cookies and similar tracking technologies to:

Operate and improve our store
Remember your preferences
Keep items in your cart
Analyze traffic and improve performance
Support marketing and advertising efforts (when applicable)

You may choose to disable cookies in your browser settings, though some features of the site may not function properly.

DATA RETENTION

We keep your personal information only as long as necessary to:

Provide products and services
Maintain records for legal, tax, and business purposes
Resolve disputes and enforce our policies

AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have provided consent for your minor dependents to use this site.

YOUR PRIVACY RIGHTS (U.S. NOTICE)

Depending on your location, you may have certain rights regarding your personal information, such as:

Request access to the personal data we hold about you
Request corrections or updates
Request deletion of your personal data (when applicable)

To submit a request, please contact us at:
support@fraganzzaaroma.com
Fraganzza Aroma does not sell your personal information in the traditional sense. However, some advertising technologies may be considered “sharing” under certain privacy laws.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.
If our store is acquired or merged with another company, your information may be transferred to the new owners so we can continue to provide services to you.